Refunds

If something is wrong with a file

Write to us within 30 days of buying if a file won't open, looks broken, or isn't what the product page described. We will either send you a fixed file or refund you in full, whichever you prefer.

It helps to tell us which file, which app (Word, Google Docs or Pages) and what you see. A screenshot is perfect.

If you change your mind

Templates are digital files that you can download and keep the moment you pay, and they can't be returned. For that reason we don't offer refunds for a change of mind or for buying the wrong template by mistake. If that happens, write to us anyway and we will see what we can do.

Your legal rights

This policy doesn't affect the rights you have by law. If you live in the EU or the UK, for example, you may have a right to cancel within 14 days unless you agreed at checkout to get the files straight away and to give up that right.

Our checkout partner Polar may also refund an order under its own Buyer Terms.

How refunds work

Email hello@vesperpaper.com from the address you used at checkout, with your order number if you have it. We reply within two working days.

Refunds go back to your original payment method through Polar and usually show within 5 to 10 working days, depending on your bank. After a refund, the download link for that order stops working.

Before you dispute a charge

Please write to us first. We would much rather fix the problem quickly than have you wait weeks for your bank. Questions about the charge itself can also go to Polar at support@polar.sh.